Second Service Centre promises to bring Panasonic Connect Europe even closer to its customers
Wiesbaden, DE. 27th October 2022 – Panasonic today officially opened its new European Service Centre in Budapest, Hungary, designed to support customer servicing and repair requirements on mainland Europe with an expanded range of services. The 1000sqm2 service centre will complement the established existing centre in Cardiff, Wales. They will support Panasonic Connect Europe’s drive to assist businesses in manufacturing, logistics and supply chain, retail, public sector and entertainment and media with a range of technology products, solutions and services that contribute to their success.
The twin service centres will operate as one team to deliver customers a range of repair and service support options to Panasonic Connect Europe divisions, including Broadcast & ProAV and Visual Solutions. The Budapest site is ideally located to also support manufacturing customers using the SMT Production and Robot & Welding solutions from the Panasonic Factory Solutions division and to provide a solution preparation and testing facility for the Business and Industry Solutions division.
“Panasonic Connect Europe has built its reputation on providing high quality products & solutions, coupled with ‘best in class’ support for its range of customers across its business-to-business sectors. The addition of this service and repair centre in Budapest will enable us to be even closer to our customers and offer ever faster and more efficient levels of support than ever before – all contributing to our customer’s success,” said Donald Maidment, Head of Customer Service at Panasonic Connect Europe.
The Budapest location was chosen because of the strong technical talent pool being developed by the regional universities in Hungary and the engagement and customer centric mindset of the workers there. In addition, the Service Centre’s proximity to the markets, and good links to all major carriers enable fast & efficient logistics for express collection and return of all repairs.
Commenting on the new opening, Hiroyuki Nishiuma, CEO of Panasonic Connect Europe, said: “Our business was transformed just over one year ago into a new and agile organisation designed to respond quickly to the demands of our customers across industries. The creation of our second service centre in Budapest is another important step in delivering on this promise to combine our product expertise with our enhanced solutions capability to help businesses transform their operations for the future.”
Panasonic Connect Executives – from left to right
Hiroyuki Nishiuma – CEO Panasonic Connect Europe
Yosuke Adachi - Head of Visual Solutions Division, Panasonic Connect
Donald Maidment – Head of Customer Service Panasonic Connect Europe
Torma Kalman – Section Head Regional Service Customer Support, Panasonic Connect Europe